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guest service agent 宁波太平洋大酒店有限公司 (Grand Parific Hotel Ningbo)
ningbo
Hospitality & Tourism
2000-3000
Bonus
1
2019-09-01 - 2019-09-30
No Accommodation
No
No
not fixed
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name
at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely
into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of allmodifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all specialpromotion procedures, for programs such as; Seasonal Packages, Frequent
Flyers Programs, and also Pacific club programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager
if he/she unable to assist
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
When on night shift, checks night report, prepare the morning report and prepare all necessary forms
for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use,
how to read telex, e-mail, messages, and how to interpret availability sources within there servation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a
Pacific Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderlystate al all times
Bachelor degree or above
Basic communication skills in Chinese is preferred
Mature, accountable, able to meet tight deadlines, team player
Prefer English training related working experience